COMPANY AND PRODUCTS
Where are your products manufactured?
All of our products are created by hand in one of our three workshops in the US. We work with two family owned workshops in Maine as well as a family owned workshop in the heart of Los Angeles. We're very proud of the selection process we use for determining which factories and workshops we use. Each workshop ensures that all its artisans are paid fair wages and treated with dignity. We also look for workshops that share the passion we have for producing quality products that will age beautifully.
Do you have any retail locations?
Although we work with several stockists in Los Angeles, CA and NYC, New York, we sell our products exclusively through our website. There are several reasons for this.
First, by selling our products direct to consumer, we can avoid costly markups typically associated with traditional retail. We create beautiful products using premium materials, yet we sell these products to you at a fair price because of our selling model.
Second, we believe in providing a curated collection of products that are cohesive and that express our passion for quality. This does not sit well with the traditional collection seasons approach of big brands. We introduce new products as they become ready, this is the best way.
Finally, our customer service teame will help make your online shopping experience as smooth as possible. Have any questions or concerns, please contact us at email@example.com.
Are you currently hiring?
We're always looking for people who share our vision for how to build the best company in the world founded on making the best products in the world. Whether you're a designer, production manager, marketing guru, coder, or intern, you can reach us at firstname.lastname@example.org and we'll let you know if we have a spot for you. Our team is headquartered in downtown Los Angeles.
ORDERS AND SHIPPING
How much does shipping cost?
Botte products are beautifully hand made and are really special. We want everyone to buy our products, so we’re making things easy. Any order shipped in the U.S. will be shipped for free. Some exclusions apply.
How long does shipping take?
We process orders within 1-3 business days, then ship domestic orders via USPS. All in all, standard U.S. shipping takes 7-10 business days. Shipping times are subject to the carrier.
What if I need to change my order?
No worries! If you need to change your order before it has been processed, contact us at email@example.com and we’ll do our best to accomodate any changes. If your order has been processed or shipped, we cannot cancel or change it in any way.
Do you ship internationally?
For now, we only ship to US and Canada. We’ve found that HopShopGo offers an effective workaround, shipping from the US to anywhere in the world.
We accept credit cards from the US, Canada, and 50 other countries. You can see the full list when you add your credit card at checkout.
Please note: Because HopShopGo is a third-party vendor, sales under this method are final and we do not accept returns for items shipped internationally.
Are your prices in USD?
All listed prices are in USD. We recommend checking the current exchange rate to get the best idea of what you'll ultimately be charged.
Where’s my package?
For all shipped packages, we send the tracking number in an email. If you want to change the address or simply learn the whereabouts of your order you can contact the carrier.
U.S. Postal Service: 1-800-222-1811
RETURNS AND EXCHANGES
What’s your return policy?
We have a 30-day return policy. The items must be undamaged and in new condition. All Botte products are made using natural materials which means that each product is unique in its own specific coloring, markings, and striations, and the surface is susceptible to scratching. Variations in surface and scratching are not viewed as defects and only add to the beuty of the products. If you would like to initiate a return, please contact us at firstname.lastname@example.org and we’ll get the process started. You are responsible for return shipping fees and we recommend you only ship your returned items with tracking information.
How do I return a gift?
We offer store credit for gift returns. Send a message to email@example.com and include any information you have (order number, item, name of person who ordered, etc). Feel free to include a photo if that makes it easier! We'll also need the shipping address you will be sending it from.
When can I expect my refund?
Please allow 1-2 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed.
What if my items are damaged or defective?
If you have a damaged or defective item, contact firstname.lastname@example.org with a photo of the damage and your order number. We’ll take care of you!
Still have questions...
We really like email.
For any questions or support, email us at: